Delivery Information

INVAPES DELIVERY 

At InVapes, we endeavour to get your products to your door as quickly as possible. We also know that free delivery is important to our customers, which is why we offer free delivery on all orders over £30. 

Standard Delivery

Standard delivery is for orders under £30. We quote a maximum of 5 days to allow for any weekend/bank holiday orders. However delivery is often far quicker than this. Our ordering system will keep you updated of progress throughout the process & of course you can also email with any questions about your order on our Contact Page quoting your order number. 

Free Delivery

Free delivery is for all orders over £30. We quote a maximum of 5 days to allow for any weekend/bank holiday orders. However delivery is often far quicker than this. Our ordering system will keep you updated of progress throughout the process & of course you can also email with any questions about your order on our Contact Page quoting your order number.

International Delivery

We do not currently offer delivery or service orders from outside the United Kingdom. Please consider signing up to our newsletter to be kept to date on any changes to this. Any orders received from addressees outside of the U.K. will be cancelled & refunded. 

Returns Policy

By shopping online with InVapes, you are covered by the distance selling regulations meaning, you can cancel your order up to 14 days after receiving all of what you ordered and you are entitled to a full refund within 14 days of cancelling the order. Due to the nature of the items, they must all be in an unused, unopened condition for health and hygiene reasons.

It is your responsibility to return the items to us or to arrange a collection of larger items. This needs to be done promptly at your cost.

Age Verification (18+)

By placing an order you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately. Delivery of items can only be delivered to the address on the shipping label, but this can include the reception of a commercial building. 

We take our responsibility in relation to the sale of age restricted items extremely seriously. Valid photographic ID and a signature of the recipient will be required upon delivery for all customers. Delivery to a neighbour, locker, Pickup point or nominated safe place location is not available for these items.

List of acceptable photo identification:

  • A passport
  • A European Union (photocard) driving licence
  • Ministry of Defence Form 90 (a defence identity card issued to serving military)
  • National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
  • A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit.).
  • A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram